Universal Interaction Journal. The same idea as ACDOCA, applied to human interaction: one line per interaction, carrying every dimension that interaction belongs to, whatever system of record it originated in. A case in Salesforce, an incident in ServiceNow, a phone call, a satellite session and a visit in a parish hall all land as the same shape of row. The source record is never altered and never replaced — SRCSYS, SRCTYP and SRCID always point back to it. Carries the ACDOCA cost-object spine so an interaction can be tied to the money it caused and to the societal effect it produced.
Hover a canonical name to see the legacy SAP field name
| Canonical name | Concept | Description | Data element | Type | Check table |
|---|---|---|---|---|---|
| CLI key | cliens | Client | MANDT | CLNT 3 | T000 |
| EPH_ANN key | ephemeris commercii annus | Interaction journal year | GJAHR | NUMC 4 | — |
| EPH_NDO key | ephemeris commercii numerus documenti | Interaction journal document number | EGD_IJNO | CHAR 20 | — |
| EPH_POS key | ephemeris commercii positio | Interaction journal item | EGD_IJLN | NUMC 6 | — |
| FNS_SYS_ITR | fons systema tabularum commercium | Source system of record the interaction was mirrored from | EGD_SRCSYS | CHAR 10 | SYSRC |
| FNS_OBI_TBL | fons obiectum tabula | Source object or table name in the system of record | EGD_SRCTYP | CHAR 40 | — |
| TOR | tabula originis | Source record identifier, unaltered | EGD_SRCID | CHAR 60 | — |
| FNS_TPR_ITR | fons tabula parentis commercium | Source parent record identifier, where the interaction hangs off a case or request | EGD_SRCID | CHAR 60 | — |
| ULT_TMS_SOR | ultimus tempus signatum systema originis | Last modified timestamp in the source system | TIMESTAMP | DEC 15 | — |
| SPC_TMS_FNS | speculum tempus signatum fons | Mirror timestamp — when this line was read from the source | TIMESTAMP | DEC 15 | — |
| HSH_FNS_ONS | summa digesta fons onus | SHA-256 hash of the mirrored source payload, so drift is detectable | EGD_EVDHSH | CHAR 64 | — |
| ITR_GEN_VOC | commercium genus vocatio | Interaction type: case, incident, call, meeting, message, task, service request or visit | EGD_INTTYP | CHAR 10 | ITYP |
| CNL_ITR | canalis commercium | Channel the interaction travelled over | EGD_CHANNL | CHAR 10 | CHNL |
| DRC | directio | Direction: inbound, outbound or internal | EGD_DIRECT | CHAR 1 | — |
| PIN_PSN_CLV | persona incipiens persona clavis | Initiating party — pseudonymous party key of whoever began the interaction | EGD_PARTY | CHAR 32 | PARTY |
| PRC_PSN_CLV | persona recipiens persona clavis | Receiving party — pseudonymous party key of whoever answered | EGD_PARTY | CHAR 32 | PARTY |
| PSN_ITR | persona commercium | Owning party — the person or team accountable for the interaction | EGD_PARTY | CHAR 32 | PARTY |
| ORM_ITR | organizatio membri commercium | Member organisation the interaction belongs to | EGD_MEMBER | CHAR 18 | MEMBR |
| SOC_ITR | codex societatis commercium | Company Code the interaction is attributed to | BUKRS | CHAR 4 | T001 |
| CSM_SMP_ITR | centrum sumptus sumptus commercium | Cost Center carrying the cost of the interaction | KOSTL | CHAR 10 | CSKS |
| CLU_ITR | centrum lucri commercium | Profit Center carrying the interaction | PRCTR | CHAR 10 | CEPC |
| OPS_ELM_ITR | opus elementum commercium | Work Breakdown Structure Element the interaction belongs to | PS_PSP_PNR | NUMC 8 | PRPS |
| MND_NUM_ITR | mandatum numerus commercium | Order Number the interaction belongs to | AUFNR | CHAR 12 | AUFK |
| EMP_NUM_TBL | emptor numerus tabula | Customer Number, where the counterparty is a customer of record | KUNNR | CHAR 10 | KNA1 |
| VEN_RAT_NUM | venditor ratio numerus | Vendor Account Number, where the counterparty is a supplier | LIFNR | CHAR 10 | LFA1 |
| INM_NUM_ITR | instrumentum numerus commercium | Equipment Number the interaction concerns, for field service and maintenance | EQUNR | CHAR 18 | EQUI |
| ITR_INI_DIE | commercium initium dies | Interaction start date | DATUM | DATS 8 | — |
| ITR_INI_TMP | commercium initium tempus | Interaction start time | UZEIT | TIMS 6 | — |
| ITR_FIN_DIE | commercium finis dies | Interaction end date | DATUM | DATS 8 | — |
| ITR_FIN_TMP | commercium finis tempus | Interaction end time | UZEIT | TIMS 6 | — |
| ITR_MRA | commercium mora | Interaction duration in seconds | EGD_DURSEC | DEC 13 | — |
| ZTM_ITR | zona temporis commercium | Time zone the interaction occurred in | TZNZONE | CHAR 6 | TTZZ |
| ORD_OPS_CTS | ordo expectantium opus coetus | Queue or work group the interaction was handled in | EGD_QUEUE | CHAR 30 | — |
| PRI_SOR | prioritas systema originis | Priority assigned in the source system | EGD_PRIORT | CHAR 2 | — |
| GRV_SOR | gravitas systema originis | Severity assigned in the source system | EGD_SEVERT | CHAR 2 | — |
| STA_SOR | status systema originis | Canonical status, crosswalked from the source system status | EGD_STATUS | CHAR 10 | STSMAP |
| STA_VAL_SOR | status valor systema originis | Status value exactly as held in the source system, never normalised away | EGD_SRCSTA | CHAR 40 | — |
| RSL_COD | resolutio codex | Resolution code, crosswalked | EGD_RESCOD | CHAR 10 | — |
| RSP_TMP | responsum primum tempus | First response time in seconds | EGD_DURSEC | DEC 13 | — |
| TMP_RSL | tempus resolutio | Time to resolution in seconds | EGD_DURSEC | DEC 13 | — |
| NUM_ITR | numerus commercium | Number of times the interaction was reopened | EGD_COUNT | NUMC 3 | — |
| ESC_GRD | escalatio gradus | Escalation level reached | EGD_COUNT | NUMC 3 | — |
| PSF_ITR | punctum satisfactionis commercium | Satisfaction score recorded for the interaction | EGD_CSATSC | DEC 5,2 | — |
| AFF_ITR_CNS | affectus commercium consensus | Sentiment score derived from the interaction, where consent permits derivation | EGD_SENTIM | DEC 5,2 | — |
| ARG_ITR | argumentum commercium | Topic classification of the interaction | EGD_TOPIC | CHAR 40 | — |
| RFR_SOR | referentia systema originis | Subject reference — pointer to the subject line held in the source system | EGD_SRCID | CHAR 60 | — |
| RFR_ITR_SOR | referentia commercium systema originis | Content reference — pointer to the interaction body in the source system. The body is not copied here | EGD_SRCID | CHAR 60 | — |
| HSH_TBL | summa digesta tabula | SHA-256 hash of the referenced content, so a record cannot be silently rewritten | EGD_EVDHSH | CHAR 64 | — |
| IDX_CNS | index consensus | Personal data indicator: the line references personal data and is consent-scoped | XFELD | CHAR 1 | — |
| CNS_STA_ITR | consensus status commercium | Consent status governing use of this interaction record | EGD_CNSSTA | CHAR 1 | — |
| CNS_RFR | consensus referentia | Consent reference — the recorded consent this use relies on | EGD_SRCID | CHAR 60 | — |
| RTN_CLV | retentio clavis | Retention policy key governing how long this line may be held | EGD_RETPOL | CHAR 10 | — |
| IDX | index | Legal hold indicator suspending deletion | XFELD | CHAR 1 | — |
| LNG_ITR | lingua commercium | Language the interaction was conducted in | SPRAS | LANG 1 | T002 |
| PTR_CLV_ITR | patria clavis commercium | Country Key the interaction occurred in | LAND1 | CHAR 3 | T005 |
| REG_ITR | regio commercium | Region the interaction occurred in | REGIO | CHAR 3 | T005S |
| GIN_PIN | genus instrumenti persona incipiens | Device type used by the initiating party | EGD_DEVTYP | CHAR 10 | — |
| SMS_ITR | sumptus serviendi commercium | Cost to serve the interaction | EGD_EFFAMT | CURR 23,2 | — |
| CVM_SMS | clavis monetae sumptus serviendi | Currency key of the cost to serve | WAERS | CUKY 5 | TCURC |
| NDO_ITR_INS | numerus documenti commercium inscriptio | Accounting Document Number this interaction caused, where it caused a posting | BELNR_D | CHAR 10 | — |
| ANF_DOC | annus fiscalis documentum | Fiscal Year of the accounting document | GJAHR | NUMC 4 | — |
| INS_POS_DOC | inscriptio positio documentum | Posting item of the accounting document | DOCLN6 | CHAR 6 | — |
| EFC_POS_NMR | effectus positio numerator | Effect item counter, where the interaction produced a recorded societal effect | EGD_EFFLN | NUMC 3 | — |
| RVS_RFR_ITR | reversio referentia commercium | Reversal reference to the interaction line this line supersedes | EGD_IJLN | NUMC 6 | — |
Foreign keys
| Field | Check table | Check field |
|---|---|---|
SRCSYS | SYSRC | SRCSYS |
INTTYP | ITYP | INTTYP |
CHANNL | CHNL | CHANNL |
MEMBER | MEMBR | MEMBER |
RBUKRS | T001 | BUKRS |
KOSTL | CSKS | KOSTL |