ACDOCI | Universal Interaction Journal. The same idea as ACDOCA, applied to human interaction: one line per interaction, carrying every dimension that interaction belongs to, whatever system of recor… | 64 |
CHNL | Channel master. The medium an interaction travelled over — voice, chat, email, portal, field visit, in person, satellite link, letter. Held as master data so that a channel nobody has though… | 10 |
IJSAT | Satellite and remote-link extension of the interaction journal. An interaction carried over a satellite terminal has properties no terrestrial channel has — a pass window, an elevation angle… | 27 |
IJTEL | Telephony extension of the interaction journal. Keyed on the interaction line, so a voice interaction carries its call detail without every other channel inheriting empty columns. Numbers ar… | 26 |
ITYP | Interaction type master. What kind of human interaction the line records: a case, an incident, a call, a meeting, a task, a service request, a home visit, a sacrament, a class taught. The li… | 8 |
PARTY | Party registry. Pseudonymous keys for the humans and organisations on either side of an interaction. The registry holds the key, the role, the member it belongs to and the consent governing … | 15 |
STSMAP | Status crosswalk. Salesforce case statuses, ServiceNow incident states, telephony dispositions and a parish register's own words all resolve to one canonical status set, while the source val… | 9 |
SYSRC | System of record registry. Every source the interaction journal mirrors from: a Salesforce org, a ServiceNow instance, a telephony platform, a satellite ground segment, a parish register. Re… | 14 |
XWALK | Field crosswalk registry. The combined schema is not achieved by forcing Salesforce and ServiceNow to agree; it is achieved by recording, field by field, how each one maps onto the canonical… | 14 |