Interaction type master. What kind of human interaction the line records: a case, an incident, a call, a meeting, a task, a service request, a home visit, a sacrament, a class taught. The list is deliberately not limited to commercial support work, because the ledger is meant to cover all forms of human interaction, not only the ones that bill.
Hover a canonical name to see the legacy SAP field name
| Canonical name | Concept | Description | Data element | Type | Check table |
|---|---|---|---|---|---|
| CLI key | cliens | Client | MANDT | CLNT 3 | T000 |
| ITR_GEN_CLV key | commercium genus clavis | Interaction type key | EGD_INTTYP | CHAR 10 | — |
| ITR_GEN_DSC | commercium genus descriptio | Interaction type description | TEXT60 | CHAR 60 | — |
| DMI_MIN | dominium ministerium | Domain: commercial, service, care, education, civic or faith | EGD_ITYDOM | CHAR 4 | — |
| GSV_ITR_GEN | gradus servitii commercium genus | Service level applies to this interaction type | XFELD | CHAR 1 | — |
| ITR_GEN_EFS | commercium genus effectus socialis | Interaction type is expected to produce a societal effect line | XFELD | CHAR 1 | — |
| GEF_GEN | genus effectus genus | Default effect category for interactions of this type | EGD_EFFCAT | CHAR 10 | EFFCAT |
| CNS_ITR_GEN | consensus commercium genus | Consent is required before an interaction of this type may be mirrored | XFELD | CHAR 1 | — |
Foreign keys
| Field | Check table | Check field |
|---|---|---|
EFFCAT | EFFCAT | EFFCAT |