Channel master. The medium an interaction travelled over — voice, chat, email, portal, field visit, in person, satellite link, letter. Held as master data so that a channel nobody has thought of yet is an insert, not a schema change.
Hover a canonical name to see the legacy SAP field name
| Canonical name | Concept | Description | Data element | Type | Check table |
|---|---|---|---|---|---|
| CLI key | cliens | Client | MANDT | CLNT 3 | T000 |
| CNL_CLV key | canalis clavis | Channel key | EGD_CHANNL | CHAR 10 | — |
| CNL_DSC | canalis descriptio | Channel description | TEXT60 | CHAR 60 | — |
| CNL_CTS_PSN | canalis coetus persona | Channel group: synchronous, asynchronous or in person | EGD_CHNGRP | CHAR 4 | — |
| CNL | canalis | Channel is synchronous — both parties present at once | XFELD | CHAR 1 | — |
| CNL_TLP | canalis telephonia | Channel requires the telephony extension | XFELD | CHAR 1 | — |
| CNL_STL | canalis satelles | Channel requires the satellite extension | XFELD | CHAR 1 | — |
| NRM_SMP_UNI | norma sumptus unitas | Standard cost per unit of use of this channel | EGD_EFFAMT | CURR 23,2 | — |
| CVM_NRM_SMP | clavis monetae norma sumptus | Currency key of the standard cost | WAERS | CUKY 5 | TCURC |
| CLS | classis | Accessibility class — channels that reach people other channels do not | EGD_ACCESS | CHAR 4 | — |
Foreign keys
| Field | Check table | Check field |
|---|---|---|
CHANNL | CHNL | CHANNL |