Status crosswalk. Salesforce case statuses, ServiceNow incident states, telephony dispositions and a parish register's own words all resolve to one canonical status set, while the source value stays on the interaction line untouched. Normalisation that destroys the original is not normalisation, it is loss.
Hover a canonical name to see the legacy SAP field name
| Canonical name | Concept | Description | Data element | Type | Check table |
|---|---|---|---|---|---|
| CLI key | cliens | Client | MANDT | CLNT 3 | T000 |
| SOR_CLV key | systema originis clavis | Source system key | EGD_SRCSYS | CHAR 10 | SYSRC |
| FNS_OBI_TBL key | fons obiectum tabula | Source object or table name | EGD_SRCTYP | CHAR 40 | — |
| FNS_STA_VAL key | fons status valor | Source status value | EGD_SRCSTA | CHAR 40 | — |
| STA_FNS_VAL | status fons valor | Canonical status the source value resolves to | EGD_STATUS | CHAR 10 | — |
| STA_DSC | status descriptio | Canonical status description | TEXT60 | CHAR 60 | — |
| OPNCLS | Open, closed or cancelled classification | EGD_OPNCLS | CHAR 1 | — | |
| STA_GSV | status gradus servitii | Status stops the service level clock | XFELD | CHAR 1 | — |
| STA_TML_SOR | status terminale systema originis | Status is terminal in the source system | XFELD | CHAR 1 | — |
Foreign keys
| Field | Check table | Check field |
|---|---|---|
SRCSYS | SYSRC | SRCSYS |